Delivery & Returns Information

DELIVERY RESTRICTIONS

We are currently unable to ship ouside of the US and we are also unable to deliver to the following locations:

  • Army Post Office / Fleet Post Office addresses
  • PO boxes
  • Parcel motels

 

TRACK YOUR ORDER

After placing an order you should receive an email with a tracking number to track your order.

If you need more information about your order, please email us at support@olmecaaltos.com

 

PACKAGING

When it comes to packaging your items, we make sure that any plastic, paper, and cardboard used are from recycled sources. We are committed to operating a sustainable model here at Altos, and using recycled materials for packaging is just one aspect of how we deliver on it.


RETURNS

All items are shipped to you in the best possible packaging to ensure that you receive your purchase in perfect condition. Upon receipt, please inspect your package closely.

All sales are final. If your item arrives damaged or broken, you may return it for a full refund.

Any damaged items must be returned unused, in the same condition that you received it, and in its original packaging.

Refunds may only be obtained for items that arrive damaged, defective, or broken. We cannot issue refunds or accept returns for a change of mind, improper fit, delayed delivery, or similar reasons.

 

REFUND PROCEDURE (IF APPLICABLE)

If your product arrives damaged, broken, or defective you may request a refund or exchange. To arrange for a refund, please contact us at support@olmecaaltos.com within 14 days of receipt of the goods and provide a receipt or proof of purchase and an explanation of the issue with your order.

Upon receipt of your email, we will contact you to confirm whether your order is eligible for return and the details of your return. Once details are confirmed, we will arrange a return document and collection of your package.

Once your return is received and inspected, you will receive an email confirmation that we have received your returned item. Your refund will then be processed, and a credit of the full purchase price (including shipping) will automatically be applied to your credit card or original method of payment, within 14 days. Refunds may take up to 2 weeks to process. Your financial institution may take longer to reflect the transaction. If 30 days have passed and you haven’t received a refund yet, please contact us.

 

SALE ITEMS (IF APPLICABLE)

Items sold on discount or sale are final sale and may not be refunded (or exchanged), unless the goods arrive defective or damaged, in which case you may be eligible for a refund or exchange.